Frequenty Asked Questions

  • HOW TO BUY FROM OUR WEBSITE?
    CLICK ON SHOP ONLINE. YOU CAN VIEW OUR PRODUCT CATALOGE IN WHATSAPP, ADD THE ITEMS TO YOUR CART AND PLACE YOUR ORDER.
  •  HOW TO PAY ONLINE?
    CLICK ON PAY ONLINE. YOU CAN GET THE PAYMENT DETAILS. ONCE THE ORDER IS RECEIVED AT OUR END WE WILL SEND THE INVOICE IN YOUR WHATSAPP NO. WE WILL ONLY CONFIRM THE ORDER AND SEND FOR SHIPMENT ONCE THE AMOUNT IS CREDITED.
  • CAN I PAY VIA GPAY, PHONE PE OR UPI?
    YOU CAN PAY VIA GPAY, PHONE PE, UPI, NEFT etc. ONCE THE PAYMENT IS DONE PLEASE SHARE YOUR TRANSACTION DETAILS VIA WHATSAPP. WITH INVOICE NO.  IF THE PAYMENT IS NOT CREDITED IN 24 HRS . WE WILL CANCEL THE ORDER.
  • HOW CAN I TRACK MY PRODUCT?
    ONCE THE PRODUCT IS READY FOR SHIPMENT WE WILL SHARE THE TRACKING LINK AND CODE IN YOUR WHATSAPP NO.
  • CAN I CANCEL MY ORDER?
    YES YOU CAN CANCEL WITH IN 24HRS. IF THE PAYMENT IS MADE WE WILL REFUND THE AMOUNT TO YOUR ACCOUNT. YOU CANNOT CANCEL AN ITEM ALREADY SHIPPED.
  •  DO YOU SHIP FREE OF COST?
    AT PRESENT ORDER ABOVE Rs 999 INR WILL GET FREE SHIPPING.
  • CAN I RETURN THE PRODUCT?
    YES IF THE PRODUCT HAS ANY KIND OF ISSUE. YOU HAVE TO RETURN IT IN 4 DAYS. ONCE THE PRODUCT REACH AT OUR STORE WE WILL REFUND THE AMOUNT TO YOUR ACCOUNT.
  • HOW CAN I CONTACT YOUR STORE?
    WHATSAPP @ +91 82 81 90 45 04  OR SEND MAIL TO joannespices@gmail.com

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